Posts tagged report

Google brings rich results filter to Search Analytics report within Search Console

After seeing leaked screen shots of a rich result filter in the Google Search Console, it is now available for all to use.

The post Google brings rich results filter to Search Analytics report within Search Console appeared first on Search Engine Land.

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Cross channel marketing: three tips from our customer journey report

One of the biggest problems marketers have today is in dealing with the changing nature of the customer journey and figuring out how they should plan their cross channel marketing strategies.

In order to address this, ClickZ Intelligence has just published its Future of the Retail Customer Journey report, available to subscribers.

The customer journey has been changing significantly over the past few years. This was highlighted recently in Mary Meeker’s annual trends report.

meeker report

In our report we highlight that the traditional linear customer journey that resembles a funnel has changed to one that is much more dynamic with the explosion of digital channels.

The author Martin Talks sums this up saying:

“Today, the process that shoppers go through online is much more complex and varied. The new multi-channel journey is characterised by customers weaving in and out of online and offline using multiple devices and accessing information provided by a variety of sources, including fellow shoppers, wherever and whenever.”

So how can marketers respond? Below are a few key tips.

Accept and facilitate cross channel behaviour

In the report we give an example of how a lack of adaptation caused Jessops to collapse, with the staff not being very happy with how customers had been “showrooming.”

jessops sign

Instead brands should look to adapt to this by providing great cross channel, multidevice experiences.

An excellent example of this comes from Neiman Marcus, where customers can use the app not only to shop but to FaceTime with local sales associates in-store. This was driven by research showing that customers who spoke with sales associates typically spent more, so adding digital to this provides a further catalyst for growth.

Another method is to add tablets within your store, as shown by Marks and Spencer.

Integrate your systems and data for better cross channel marketing experiences

Integration of data is a topic that is explored in another ClickZ Intelligence report on Operationalising Customer Experience.

Many businesses do not understand that the ‘soft’ element of experience often requires ‘hard’ data flows to the right systems at the right time. While a click and collect process should appear easy and pleasant for a customer, a lot of thinking and hard work needs to occur on the business side to make that happen.

The author Andrew Campbell summarises this as below:

crm planning framework

Focus on seamless service

With so much choice and competition now, retailers should approach cross-channel marketing with an emphasis on seamless service.

As Martin Talks notes:

“Retailers have known for some time that offering a consistent brand experience across channels is crucial for developing trust. This needs to extend to the service experience too. This is often described as the omnichannel approach to retail.”

An innovative example comes from Hobbs and Doddle, where customers can order clothes online to be delivered to Doddle collection points at major travel hubs. The customer can then try them on in changing rooms at these location points and either wear them on the journey home or return instantly, if not right.

doddle

For further key takeaways, check out the Future of the Retail Customer Journey report now.

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Google search analytics report adds the ability to compare queries

You can now compare one search phrase to another in the Google Search Analytics report within the Google Search Console.

The post Google search analytics report adds the ability to compare queries appeared first on Search Engine Land.

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Meeker report: what you should know about the rise of visual content

Mary Meeker published her Internet Trends of 2016 last week and among others, there were very interesting stats regarding the increase of visual content and most importantly, how this affects communication, marketing, broadcasting and ecommerce.

There is a new generation coming up after millennials, the so-called Generation Z, which seems to be even more digital aware, comparing to the previous ones, evolving the idea of communication and content consumption, preferring visual content over written text.

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As millennials are growing older, trends also focus on the next generation and it’s interesting to see how visual content will affect their digital habits over the next years.

Visual social networks are more engaging

It’s not a coincidence that the most popular social networks rely on visual content, with the right type of content affecting users’ engagement. Facebook is the clear winner both in popularity and engagement among millennials, with Snapchat and Instagram following it.

Snapchat seems to be the second most engaging social platform, while Instagram seems to appeal to a bigger target group.

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Communication through visual content, whether it’s an image or a video, has been very popular and it forms a new method of interaction among users, as it’s quick, direct and more appealing.

However, visual content cannot guarantee the success of a social platform, as engagement can be challenging, and Vine’s (decreasing) engagement is the proof of it.

The evolution of video viewing

Video viewing has changed over the years, starting with the traditional live content through television to on-demand video with DVR and streaming, heading then to semi-live content with Snapchat Stories and experiencing today real live content, as more social networks embrace the power of live broadcasting.

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Timing, personalisation and relevance are more important than ever, while users appreciate the ability to broadcast their own content through their favourite social networks, feeling part of a community, contributing with their content to a relevant story.

Social media turns to video content

The rise of visual content has been affected by the growing popularity of social media and the latest stats from Facebook and Snapchat indicate the increase of video views on both social networks.

Native videos in social media seem to be preferred both by users and publishers and this led to an increase in video views during the past year.

Video advertising on Facebook is now offering many creative options for brands and this makes it very appealing, while users enjoy consuming short and engaging videos. Buzzfeed’s Tasty and its successful video content proves how effective a short video may be.

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Snapchat’s success with visual content

Snapchat has been one of the most engaging platforms lately and visual content contributed to its success.

The idea of splitting the use of content to Stories, Live and Discover, with each one serving a different goal, allowed Snapchat to guide users on the way they can use visual content, always in a casual and visually appealing way, full of colours and filters.

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This was very exciting for early influencers, skyrocketing the popularity of the platform, while brands recently realised how this new type of vertical content may be used for the promotion of their products and the highly desired conversion.

Snapchat’s advertising plan relies on 3Vs, vertical, video, and viewing and it’s the combination of these that creates effective ads, measuring both the number of views, but also the completion rate of each video.

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What’s more, the popularity of Snapchat’s filters helped brands use their creativity and produce their own branded filters to promote their products and users seemed to love this idea.

Up to now, many brands have tried to create their own branded filters, with Taco Bell’s being among the best uses that we’ve recently seen.

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The case of live broadcasting

Live broadcasting has been in high demand lately and this can also be attributed to Periscope’s success, turning all the big social networks to the trend of live videos.

It’s not just about promoting live broadcasting, it’s about turning users into broadcasters, creating their own live videos that lead to an impressive amount of available video content worldwide in real time.

Facebook, Twitter, Snapchat have significantly benefited from live broadcasting, with each one of them promoting it accordingly.

Facebook for example seems willing to fill our news feeds with live videos, which seems very useful for brands that wants to use live content for their marketing strategy.

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Twitter on the other hand, decided to acquire Periscope, hoping to mix live broadcasting with real-time hashtags, in order to create a powerful suite of tools for live streaming and popular events all over the world.

What’s more, Twitter has sealed a collaboration with NFL to live stream live video, in another attempt to change digital broadcasting.

As for Snapchat, the idea of Live Stories blends user-generated content with a professional curator, in order to showcase the best local and global stories. This helps users feel included, while the platform may showcase a great amount of content.

Image growth remains strong

Despite the rise of video content, image growth remains strong, with Facebook-owned platforms taking the lead. Snapchat seems to be the only big competitor for Facebook and they both encourage users to upload new photos with their own unique incentives.

As for the brands’ point of view, images are still very effective and that’s why the are an integral part of their social strategy, especially when there’s no time, or budget, to create a video.

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How visual content leads to purchase conversion

Pinterest is the best example for brands on how visual content can increase purchase intent, as it is both engaging and effective.

Pinterest users love browsing for their favourite content, but they are also prepared to buy what they like, which brings out a new type of social platform that is not just about raising awareness about a brand, but also about motivating consumers to proceed to a purchase.

In fact, 55% of Pinterest users seem to use the platform to find and shop products, leaving Facebook and Instagram way behind with just 12% of purchase intent.

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Pinterest is not always considered the first option for brands looking to increase their social impact and increase sales, but the stats above indicate its success in driving sales, having an aware audience of online consumers who browse the site for current or future purchases.

It’s the power of visual content, the large size of the images, the popularity of infographics and the various types of pins that enhance the shopping experience that make Pinterest so appealing, reminding brands not to overlook it when trying to lead traffic to their site and increase sales.

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Although Pinterest may serve as the right example on how to use a platform to increase sales, most of the popular social networks can be used by a brand to increase sales, provided that the content is optimised in order to convey the right message.

The future of visual content

There’s no indication that visual content will be reduced any time soon. In fact, we are expecting an even greater increase, with Cisco predicting that by 2019, online video will be responsible for four-fifths of global internet traffic.

There’s a psychological trigger on why users find visual content appealing and its impact is also present in communication, creating a new form of self-expression. From the first type-based emojis up to the latest Snapchat filters, visual content was always fascinating as an additional form of communication, although it might even replace written texts in many occasions.

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Users love communicating with visual content through instant messaging, with emojis also being used by brands nowadays as an additional element of a casual tone.

Thus, it’s time for brands to discover all the new forms of visual content, in order to use them as part of their content marketing strategy, combining authenticity with a modern appeal, enhancing their message in the most appropriate way.

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