Posts tagged Indian

Indian Government Pressure Facebook, Google, Twitter to Censor Content

Indian companies giving top priority to SEO India marketing – IndiaCompanyNews (press release)

Indian companies giving top priority to SEO India marketing
IndiaCompanyNews (press release)
Hence, it's not astonishing that the Indian companies are giving top priority to the SEO form of marketing. Majority of Indian companies, in a bid to market them more aggressively, are opting for the SEO India marketing campaign.
Kirk Communications: an SEO Company That Helps Businesses Understand Online SBWire (press release)
Steps toward Success for Your Online Business with an SEO CompanyIndustry Today (press release)

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Sahul India Join Hands With Indian Seo Company for Their Online Marketing Services – SBWire (press release)

Sahul India Join Hands With Indian Seo Company for Their Online Marketing Services
SBWire (press release)
Sahul India Limited, a renowned ayurvedic manufacturer in India has chosen Indian SEO Company (an internet marketing venture of Websys India) to facilitate their SEO services. Kolkata, West Bengal — (SBWIRE) — 08/28/2011 — Indian SEO Company (an

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: Sahul India join hands with Indian Seo Company for their web promotion – Middle East North Africa Financial Network

Indian Government to Launch Education Social Network

Can a government build an effective Facebook for education?

The government of Rajasthan, one of the largest states in India, is building out extensive infrastructure for Information and Communication Technology resources and training, with the collaboration of multiple international agencies including the World Economic Forum.

Next month, the state’s information technology department plans on launching its own education social network: like Facebook, for learning. According to coverage in The Economic Times of India and elsewhere, the site will include all the standard features of social networking (photos, games) but will be focused primarily on educational collaboration and will include topic experts jumping in to answer questions raised by users.

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65 percent of today’s grade-school kids may end up doing work that hasn’t been invented yet, says Cathy N. Davidson, co-director of the HASTAC/John D. and Catherine T. MacArthur Foundation Digital Media and Learning Competition.

From Virginia Heffernan’s NYT Editorial this weekend, Education Needs a Digital-Age Upgrade

The Indian tech economy has a long history of leadership in e-learning and so building an official social network to augment other educational efforts sounds like a smart next step to explore. Many have tried before, let’s see what the government can do. Given the massive adoption of mobile devices in India (second most data consumption in the world), it will be interesting to see what kind of mobile component the effort will have.

Can a state-built social network prove compelling to young users? That will probably be easier said than done, but it sounds like there are enough resources behind the project to expect meaningful investment in research and design. The responsible department’s own website doesn’t inspire a lot of confidence, though.

Pluggd.in, a leading blog about technology startups in India, calls both the country’s school management software and its education system in general “archaic.”

The urban/rural digital divide in India is severe but efforts to change that are underway. (The national literacy rate is 63% and only 3% of homes own personal computers.) Yahoo India, for example, announced a nation-wide program in June to educate rural young people about how to use email, search and other parts of the internet. Another government program was launched in 2009 and used downloadable educational materials to increase literacy among women.

In April, the Indian national government passed a law recognizing the United Nations declaration that education is a universal human right. Only Belgium and Holland have joined India in doing so. Unfortunately, the Indian government is also apt to pass laws permitting censorship of online communications.

There’s a legacy of struggle to capture the benefits of the internet for educational purposes in India, just as there is everywhere. Ten years ago, Pramod Khera wrote the following in a column in India Today (via educator Stephen Downes):

“E-learning today is facing the same dilemma and acceptance problems that other Net applications are encountering. The Net has grown at an incredible speed in the past decade mainly because of unreasonably high expectations created by Internet and dotcom enthusiasts and protagonists. In their eagerness, they created applications without really analysing and understanding the fundamentals of these applications. They did a good job of populating the Web with enormous content and faulty applications. As a result, customers experienced serious shortcomings, lacunae and inefficiencies in their (applications’) delivery. The story of e-learning is no different.”

Those same words could have been written about online education anywhere, ten years ago, if not today. It will be very interesting to see what the government of Rajasthan launches next month.

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What’s It Like to Work in an Indian Call Center?

We’ve questioned before the value of investing in contact center technology without improving call center conditions, and the ability of outsourced labor (regardless of whether it is also off-shored) to provide good customer service. These are the types of questions that are important for business decision makers to ask. If you want to go a bit further, you can read this story in Mother Jones about the experience of a writer from the U.S. training to work in a center in India. It doesn’t provide much detail as to whether you should or shouldn’t outsource your customer service functions (or to who), but it doesn’t provide an interesting perspective on the conditions of these workplaces.

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Much of the article revolves around the cultural impact that the business process outsourcing industry has brought to India, both good (more economic opportunities for women) and bad (the potential stifling of Indian culture as call center workers attempt to conceal their identities). Here are a few interesting points:

  • There are almost as many women as men working in the call centers.
  • Many of these workers are college educated, but are doing very basic work.
  • Some workers are encouraged to eat American fast food and listen to American music, even on the weekends.

But what I find most interesting about the article are the details about day to day life in the call centers. The writer, Andrew Marantz, didn’t actually get to complete his training due to visa issues, but while he was able to learn about how the call centers work:

This reminded her of another rule: “No leaving the premises during work. You can smoke out front, but don’t leave the gates.”

On our next smoke break, I asked Mr. Long Island City if he found this rule strange. “No, it’s just for safety types,” he said. “Especially for the girls. Who knows what could happen to a girl on her own?” Another classmate had his own theory. “Out there it’s India, man,” he said, gesturing through the gate to where a goat was urinating in the street. “We go outside, and when we go back in, we bring India in with us.”

Marantz was also also able to collect anecdotes from trainees who had previously worked elsewhere. Some workers also told Marantz about their experiences in phishing schemes: “They tell their information over the phone and you don’t even write it, you just write the credit card. We take our commission. Next week, the company disconnects the phone.”

What’s most striking, though not surprising, is how much anger is directed at the Indian call center workers by the customers they are serving.

Given how much work goes into training the workers to suppress accents and use popular phrases from television, I wonder how often I’ve talked to someone in a call center in an offshore call center and not even realized it.

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Profit by Search- the Indian Seo Services Providing Firm – SBWire (press release)

Profit by Search- the Indian Seo Services Providing Firm
SBWire (press release)
Promoting your business brand among social platforms is the sole purpose of Profit By Search-The SEO Company India. They are the leading SEO outsourcing partners in India offering quality SEO services to their offshore clients all over the world.
Hudson Horizons Ranks #23 in SEO Companies by topseos.com for June 2011Prfire (press release)
The Best Search Engine Optimization Companies in Mexico Ranked By topseos.mx Online PR News (press release)

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Are Indian Developers More Skilled Than Americans?

Is there any truth to the belief that U.S. tech jobs are outsourced to India at least in part because Indian developers are better skilled than U.S. workers? According to GILD, a company that combines professional social networking with games that assess skills, there are some areas in which Indians beat their counterparts in the U.S, but there are others in which Americans excel. GILD examined the results of over 1 million assessments taken by over 500,000 developers with an average of 2-3 years of experience.

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According to GILD:

  • Indian developers outscore US developers by 11% on math and logic analytical skills
  • US programmers outperform Indian programmers on mainstream programming languages including C (US 8% higher), JAVA (9% higher) and SQL (9% higher)
  • US professionals score higher on web programming languages: 53% higher scores on advanced PHP; 27% higher on advanced HTML
  • US tech professionals are 33% better skilled than Indian counterparts at English communication skills

In an announcement, GILD CEO Sheeroy Desai said that “America still holds a strong lead when it comes to web development, but I suspect the gap will narrow over the next few years.”

Photo by andi.vs.zf

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Google Street View Runs Into Indian Roadblock

Google has bumped into problems with Street View in yet another country. This time it’s India. According to website MediaNama, three weeks after it began driving the local police commissioner in Bangalore notified Google that it must stop photographing the city until a number of issues can be…



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“PakCyberArmy” Attacks Dozens of Indian Sites

pakca.pngThere is no single “cyber-war” taking place today. Rather, there are hundreds of brushfire wars taking place online. One of the latest is the Pakistan Cyber Army‘s attacks on at least 116 Indian sites, according to The Hacker News.

There has been a long history of conflict between Pakistan and India, with the most recent being Indian anger at the alleged Pakistani involvement in the 2008 Mumbai attacks that left over 100 dead and over 300 wounded.

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The list of sites attacked by the Pakistan Cyber Army (aka “PakCyberArmy” and “MaDnI”) has been published on Zone-H.

A number of additional sites appear to have also been attacked since then.

Prior to this, the group has hacked the Indian railway and security bureau.

As the Internet becomes a more common ground for conflict, the activities of both official organizations, semi-official and unofficial groups will continue to mount.

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